HUMAN HELP
Talk to Rové.
Questions about your product or delivery? Send a clear note below. Include your order number when your message is about an existing order.
How can we help?
A FASTER ANSWER
Help us help you.
What should I include for a damaged or incorrect order?+
Include your order number, a short description and clear photos or video of the product, packaging and shipping label where relevant.
Where can I see delivery updates?+
Use the Track Your Order page with the number from your dispatch email. Carrier scans can take a little time to appear after dispatch.
Can I change or cancel an order?+
Contact support as soon as possible. A change cannot be guaranteed after fulfilment or carrier processing has begun.