Shipping Policy

Last updated: August 2026

Every Rové order ships with free tracked shipping worldwide. Here's what to expect from the moment you place your order to the moment it arrives.

During high-demand or peak periods (product launches, holiday seasons), processing and delivery times may run slightly longer.

Tracking

You'll receive a tracking number by email once your order ships. Please allow a few days for tracking to update after dispatch — a quiet tracking page in the first few days is normal and does not mean there is a problem with your order.

You can track your order at any time using the link provided in your shipping confirmation email.

Shipping Rates

All Rové orders ship free with tracked delivery. Shipping rates (or any applicable thresholds) are always shown at checkout before payment.

Delivery Address

Please double-check your shipping address at checkout, including any apartment, unit or suite number. We are not responsible for orders shipped to an address entered incorrectly, but contact us quickly at rovecustomersupport@gmail.com and we'll help if the order hasn't shipped yet.

Collection Points

In some countries, if you are not at home your carrier may leave your parcel at a local collection point, locker or post office rather than attempting redelivery. Please check for a notification card and collect your parcel promptly, as parcels are only held for a limited time before being returned.

Customs, Duties & Taxes

International orders may be subject to import taxes, customs duties or handling fees set by your country. These are the customer's responsibility and are not included in the price paid at checkout.

Some countries require a tax or identification number before a parcel can be released by customs. If we request this from you, your order cannot be delivered until it is provided.

Orders That Have Not Arrived

Most orders arrive within 7–15 business days. Some destinations may take up to 25 business days. International deliveries may occasionally be delayed by customs, local carriers, severe weather or other circumstances outside our direct control.

If your order has not arrived within the estimated delivery window, please contact us so we can investigate with the carrier. Depending on the tracking information and the outcome, we may provide an updated delivery estimate, send a replacement, or issue a refund where appropriate.

If tracking shows the package as delivered, we may ask you to check with household members, neighbours, the local carrier and the delivery location before completing our investigation.

For full details on returns and refunds related to delivery issues, please see our Refund Policy.